Privacy Policy

Navkar Printing Solutions (“Navkar,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us.

This Privacy Policy explains how we collect, use, disclose, store and protect personal information when you:

• visit our website;
• request a quotation;
• create or submit an order;
• upload artwork or other files;
• communicate with us;
• subscribe to marketing communications;
• use our printing, design, direct-mail, delivery or related services; or
• otherwise interact with Navkar Printing Solutions.

We handle personal information in accordance with applicable Canadian privacy laws, including the Personal Information Protection and Electronic Documents Act (“PIPEDA”), where applicable.

By providing personal information to Navkar, you acknowledge the practices described in this Privacy Policy.

1What Is Personal Information?#

Personal information generally means information about an identifiable individual.

Depending on how you interact with us, personal information may include:

• name;
• business or organization name;
• billing address;
• shipping address;
• email address;
• telephone number;
• account information;
• order history;
• quotation history;
• payment and transaction information;
• correspondence with us;
• artwork and print files;
• information contained within uploaded documents;
• mailing or distribution information provided for direct-mail services;
• IP address;
• browser and device information;
• website activity;
• marketing preferences; and
• other information you voluntarily provide.

Business contact information may be treated differently under applicable privacy laws where it is used strictly for business-related communications.

2Information We Collect#

We collect only information that is reasonably necessary for legitimate business purposes.

The information we collect depends on how you interact with Navkar.

A. Information You Provide Directly

We may collect information when you:

• place an order;
• request a quotation;
• submit a contact form;
• call, email or message us;
• communicate through WhatsApp or other messaging platforms;
• provide billing or shipping information;
• submit artwork;
• request graphic design services;
• request direct-mail services;
• participate in a promotion;
• create an account;
• subscribe to our mailing list; or
• otherwise communicate with us.

3Order & Transaction Information#

When you purchase products or services from Navkar, we may collect information such as:

• customer name;
• company name;
• billing address;
• shipping address;
• email address;
• telephone number;
• products ordered;
• quantities;
• artwork specifications;
• delivery instructions;
• invoice information;
• payment status; and
• transaction records.

This information is used primarily to process, manufacture, deliver and support your order.

4Payment Information#

Payments may be processed by banks, credit-card processors, payment gateways or other third-party payment service providers.

Depending on the payment method, Navkar may receive limited payment-related information such as:

• transaction confirmation;
• payment amount;
• card type;
• partial or masked card information;
• transaction identifier; and
• payment status.

Where payment information is entered directly into a third-party payment processor’s system, that provider may collect and process the information according to its own privacy and security practices.

Navkar does not intentionally store complete credit-card security codes or other payment credentials unless necessary and permitted under applicable payment-card requirements.

5Artwork, Print Files & Customer Content#

As a printing company, Navkar may receive files containing information that customers wish to reproduce.

These may include:

• business cards;
• flyers;
• brochures;
• menus;
• signs;
• invitations;
• labels;
• certificates;
• forms;
• booklets;
• photographs;
• marketing materials;
• customer databases;
• mailing files;
• election materials; and
• other documents.

These files may contain personal information belonging to the Customer or third parties.

Navkar uses Customer-supplied files primarily for the purpose of:

• reviewing artwork;
• preparing proofs;
• printing;
• finishing;
• fulfilling the order;
• quality control;
• troubleshooting;
• reordering where requested; and
• providing related services.

Customers are responsible for ensuring they have the legal authority to provide Navkar with personal information contained in artwork, files or databases.

6Direct Mail & Customer Mailing Lists#

Navkar may provide direct-mail printing, addressing, sorting, preparation or distribution services.

In connection with these services, Customers may provide mailing information including:

• recipient names;
• business names;
• mailing addresses;
• postal codes; and
• related mailing data.

Where Navkar receives a Customer’s mailing list, Navkar will use that information only as reasonably necessary to provide the requested mailing or related service, unless another use has been authorized or is permitted by law.

Navkar does not sell Customer mailing lists.

We may share mailing information with appropriate service providers, printers, mailing houses, postal services or delivery providers where necessary to complete the Customer’s requested service.

Customers remain responsible for ensuring that they have lawfully collected and are authorized to use any mailing list or personal information they provide to Navkar.

7Information Collected Automatically#

When you visit our website, certain information may be collected automatically through cookies, server logs and similar technologies.

This may include:

• IP address;
• device type;
• browser type;
• operating system;
• language;
• approximate geographic region;
• referring website;
• pages visited;
• date and time of visit;
• time spent on pages;
• links clicked;
• website errors; and
• other technical or usage information.

We may use this information to operate, secure and improve our website and understand how customers use our services.

8How We Use Personal Information#

Navkar may use personal information for purposes including:

Order Processing

To:

• prepare quotations;
• create invoices;
• process orders;
• communicate about orders;
• review artwork;
• produce proofs;
• manufacture products;
• process payments;
• arrange pickup;
• arrange shipping and delivery; and
• provide customer support.

Customer Service

To:

• respond to questions;
• investigate order issues;
• resolve complaints;
• process claims;
• locate previous orders; and
• provide after-sales assistance.

Business Operations

To:

• maintain accounting records;
• maintain transaction records;
• manage suppliers;
• prevent fraud;
• protect our website;
• improve services;
• conduct quality control;
• analyze business performance; and
• comply with legal and regulatory obligations.

Website Improvement

To:

• understand website usage;
• troubleshoot technical problems;
• improve website functionality;
• measure website performance; and
• improve customer experience.

Marketing

Where permitted by applicable law, we may use contact information to provide:

• special offers;
• printing promotions;
• new-product announcements;
• newsletters;
• service updates; and
• other marketing communications.

You may unsubscribe from promotional communications at any time.

9Consent#

Navkar obtains consent for the collection, use and disclosure of personal information where required by applicable law.

Consent may be:

• express;
• implied;
• written;
• electronic; or
• otherwise reasonably inferred from the circumstances where permitted by law.

For example, when you provide your shipping address for an order, we may reasonably use that address and disclose it to a courier to deliver the order.

Where information is sensitive or a new use is materially different from the purpose for which information was originally collected, additional consent may be required.

You may withdraw your consent where legally permitted, subject to reasonable notice and contractual or legal restrictions.

Withdrawal of consent may affect our ability to provide certain products or services.

10Email, SMS & Electronic Marketing#

Navkar intends to conduct electronic marketing in accordance with Canada’s Anti-Spam Legislation (“CASL”) and other applicable laws.

Where required, we will obtain appropriate consent before sending commercial electronic messages.

Marketing communications will generally identify Navkar Printing Solutions and provide a method to unsubscribe.

You may unsubscribe by:

• using the unsubscribe link contained in an email, where available; or
• contacting us at info@navkarprints.com.

Unsubscribing from marketing messages will not prevent us from sending transactional or service-related communications such as:

• quotations;
• invoices;
• proofs;
• payment confirmations;
• production updates;
• pickup notifications;
• delivery information; or
• communications necessary to complete an existing order.

11Cookies#

Our website may use cookies and similar technologies.

Cookies are small pieces of information stored on or associated with your browser or device.

Cookies may be used to:

• remember user preferences;
• maintain shopping-cart information;
• recognize returning visitors;
• maintain website sessions;
• analyze traffic;
• understand website usage;
• improve performance;
• detect fraud;
• improve security; and
• measure advertising effectiveness.

12Types of Cookies#

Depending on our website configuration, cookies may include:

Essential Cookies

Required for basic website functions such as:

• security;
• navigation;
• checkout;
• shopping carts;
• login functions; and
• customer preferences.

Analytics Cookies

Used to understand how visitors interact with our website.

Functional Cookies

Used to remember settings and improve the Customer experience.

Advertising or Marketing Cookies

Where used, these may help measure advertising performance or provide advertising relevant to users.

13Cookie Choices#

Most browsers allow users to:

• block cookies;
• delete cookies;
• restrict third-party cookies; or
• receive notifications before cookies are stored.

Disabling certain cookies may affect the functionality of our website.

If Navkar implements a cookie-consent management tool, available cookie preferences may also be managed through that tool.

14Analytics & Advertising Services#

Navkar may use third-party website analytics and advertising services such as those offered by:

• Google;
• Meta;
• Microsoft; or
• other analytics or advertising providers.

These providers may use cookies, pixels or similar technologies to collect technical or usage information.

Their handling of personal information is also governed by their own privacy policies.

We recommend reviewing the privacy settings and policies of third-party platforms you use.

15When We Share Personal Information#

Navkar does not sell or rent personal information to third parties for their independent marketing purposes.

However, we may disclose personal information where reasonably necessary to operate our business or provide requested services.

This may include sharing information with:

Printing & Production Partners

Where specialized printing, finishing or production is performed by a third-party production provider.

Shipping & Delivery Providers

Such as:

• courier companies;
• freight carriers;
• postal operators; and
• local delivery companies.

Payment Providers

Such as:

• banks;
• credit-card processors;
• payment gateways; and
• financial service providers.

Technology Providers

Including providers of:

• website hosting;
• cloud storage;
• email;
• accounting systems;
• customer-management systems;
• data backup;
• cybersecurity; and
• other business software.

Professional Advisors

Such as:

• accountants;
• auditors;
• legal counsel; and
• insurance providers.

Government & Legal Authorities

Where disclosure is:

• required by law;
• required by a court order;
• required by a regulator;
• reasonably necessary to investigate fraud;
• necessary to protect Navkar’s legal rights; or
• otherwise permitted by applicable law.

16Service Providers#

Navkar may rely on third-party service providers to perform certain services on our behalf.

We expect service providers handling personal information on our behalf to use appropriate safeguards and to use the information only for legitimate authorized purposes.

The exact service providers used by Navkar may change over time as our technology and business requirements evolve.

17Information Processing Outside Canada#

Some technology, hosting, cloud, payment, analytics or other service providers used by Navkar may store or process information outside Ontario or outside Canada.

As a result, personal information may be subject to the laws of another jurisdiction and may be accessible to courts, law-enforcement agencies or governmental authorities in that jurisdiction where legally required.

Navkar will take reasonable measures to select reputable service providers and appropriately protect personal information transferred to service providers.

18Retention of Personal Information#

Navkar retains personal information only for as long as reasonably necessary for the purposes for which it was collected or as required for legitimate business, tax, accounting, contractual, warranty, dispute-resolution or legal purposes.

Retention periods may differ depending on the type of information.

For example:

• accounting records may be retained to satisfy legal and tax requirements;
• order information may be retained to support reorders and customer service;
• production files may be retained temporarily or for a reasonable business period;
• marketing information may be retained until consent is withdrawn or it is no longer required.

When personal information is no longer reasonably required, we may securely delete, destroy or anonymize it.

19Artwork Retention#

Navkar may retain Customer artwork or production files for a reasonable period to facilitate:

• reorders;
• troubleshooting;
• production;
• quality control; and
• Customer service.

However, Navkar does not guarantee permanent storage of artwork.

Customers should maintain their own original and backup copies of all artwork submitted to us.

Navkar may delete archived artwork at any time where it is no longer reasonably required.

20Security Safeguards#

Navkar uses reasonable administrative, physical and technological measures appropriate to the nature and sensitivity of personal information under our control.

Measures may include, where appropriate:

• password protection;
• access restrictions;
• secure user accounts;
• security software;
• firewalls;
• encryption technologies;
• restricted employee access;
• secure payment processing;
• physical access controls;
• data backups; and
• staff procedures concerning confidential information.

No internet transmission, electronic storage system or information-security system can be guaranteed to be completely secure.

Customers should not send highly sensitive information by unsecured email unless necessary and appropriate.

21Customer Account Security#

If Navkar’s website allows Customer accounts, Customers are responsible for:

• maintaining the confidentiality of their password;
• protecting account credentials;
• restricting unauthorized access to their devices; and
• promptly informing Navkar if they believe their account has been compromised.

Navkar will never require Customers to provide their account password by ordinary email.

22Privacy Breaches#

If Navkar becomes aware of a breach involving personal information under our control, we will assess the circumstances and take reasonable measures to contain, investigate and remediate the incident.

Where required by applicable privacy law, Navkar will notify affected individuals and/or the appropriate privacy regulator.

We may maintain records of privacy breaches where required by law.

23Access to Your Personal Information#

Subject to exceptions permitted by law, individuals may request access to personal information Navkar holds about them.

You may contact us to request information about:

• whether we hold personal information about you;
• what information we hold;
• how that information has been used; and
• to whom it has been disclosed where applicable and reasonably available.

We may need to verify your identity before processing an access request.

24Correcting Personal Information#

If you believe personal information held by Navkar is inaccurate or incomplete, you may request a correction.

Where appropriate, we will update the information.

Certain historical information may need to remain unchanged for legal, accounting, transaction or record-keeping reasons, but corrections or notes may be added where appropriate.

25Requesting Deletion#

You may request deletion of certain personal information.

We will review deletion requests in accordance with applicable law.

We may be unable to delete information that we reasonably need to retain for:

• legal obligations;
• tax or accounting requirements;
• completed transactions;
• fraud prevention;
• dispute resolution;
• enforcement of agreements; or
• other legitimate purposes permitted by law.

26Children’s Privacy#

Navkar’s products and services are primarily intended for businesses and adults capable of entering into commercial transactions.

We do not knowingly seek to collect unnecessary personal information directly from children.

If a parent or guardian believes that a child has provided personal information to Navkar inappropriately, they may contact us so that we can review the matter.

27Social Media#

Navkar may maintain accounts on platforms such as:

• Facebook;
• Instagram;
• LinkedIn;
• WhatsApp; and
• other social-media or messaging services.

Information submitted through these services may also be processed by the applicable platform provider according to that provider’s privacy practices.

Customers should avoid sending sensitive financial information or confidential personal information through public social-media posts.

28Third-Party Websites#

Our website may contain links to external websites or services.

Navkar is not responsible for the privacy, security or content practices of third-party websites that we do not control.

Customers should review the applicable privacy policies before providing information to third-party websites.

29Business Transfers#

If Navkar undergoes a business transaction such as:

• merger;
• acquisition;
• restructuring;
• financing;
• sale of assets; or
• transfer of all or part of its business,

personal information may be disclosed or transferred as part of that transaction, subject to applicable privacy law and appropriate confidentiality safeguards.

30Fraud & Security#

We may use personal information where reasonably necessary to:

• detect suspicious transactions;
• investigate fraud;
• prevent misuse of our website;
• verify orders;
• protect our Customers;
• protect our employees;
• protect Navkar’s systems and property; and
• enforce our Terms & Conditions.

Information may be disclosed to payment processors, financial institutions, law-enforcement authorities or other appropriate parties where reasonably necessary and permitted by law.

31Aggregated & Anonymized Information#

Navkar may create aggregated or anonymized information that does not reasonably identify an individual.

Such information may be used for:

• business analysis;
• service improvement;
• website analytics;
• production planning; and
• statistical purposes.

Information that has been effectively anonymized and can no longer reasonably identify an individual may not constitute personal information under applicable law.

32Privacy of Customer-Supplied Third-Party Data#

Customers occasionally provide information about other individuals when ordering products or services.

Examples include:

• employee business cards;
• mailing lists;
• invitation recipient lists;
• directories;
• membership lists;
• campaign materials; or
• personalized print products.

By supplying such information to Navkar, the Customer represents that they have the authority and any required consent to provide that information and instruct Navkar to process it for the requested service.

Navkar is not responsible for determining whether the Customer originally collected third-party information lawfully.

33Employees & Contractors#

Access to Customer personal information should be restricted to employees, contractors and service providers who reasonably require access to perform their duties.

Individuals with access to such information are expected to maintain appropriate confidentiality.

34Your Privacy Choices#

Depending on applicable law and circumstances, you may:

• request access to your personal information;
• request correction;
• withdraw certain consent;
• unsubscribe from marketing;
• request deletion where appropriate;
• ask questions about our privacy practices; or
• submit a privacy complaint.

Some requests may be subject to limitations permitted or required by law.

35Changes to This Privacy Policy#

Navkar may update this Privacy Policy periodically to reflect:

• changes in law;
• changes in technology;
• new services;
• new website functionality;
• changes in service providers; or
• changes in our information-handling practices.

When we update the policy, we will revise the Last Updated date.

Where a material change requires additional notice or consent under applicable law, we will take appropriate steps to provide such notice or obtain consent.

36Privacy Questions & Complaints#

If you have questions, concerns or complaints regarding Navkar’s privacy practices, please contact us.

We will review privacy concerns reasonably and in accordance with applicable Canadian privacy requirements.

Customers may also have the right to raise privacy concerns with the Office of the Privacy Commissioner of Canada or another applicable privacy authority.

37Privacy Contact#

Navkar Printing Solutions

Address:
868-105 Markham Road
Scarborough, Ontario
Canada

Phone: 416-989-8900
Email: info@navkarprints.com

For privacy-related requests, please include “Privacy Request” in the subject line whenever possible.

Our Privacy Commitment#

Navkar Printing Solutions is committed to treating Customer information responsibly.

Our guiding principles are to:

1. Collect only what we reasonably need.
2. Use information for legitimate and identified purposes.
3. Protect information appropriately.
4. Do not sell Customer personal information or mailing lists.
5. Provide Customers with reasonable control over their information.
6. Comply with applicable Canadian privacy requirements.

Navkar Printing Solutions
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